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Customer Service

How can I talk to a Remington Representative?

For online inquiries, orders and web support, please call us at 800-831-8100. Representatives are available to answer your calls between 7 a.m. – 5 p.m. CST Monday through Friday.

For ammunition questions or to speak with a Remington Product Services team member, please call 800-379-1732. Representatives are available between 7 a.m. – 5 p.m. CST, Monday through Friday.

I have a problem with my ammunition–what do I do?

For ammunition questions or to speak with a Remington Product Services team member, please call 800-379-1732. Representatives are available between 7 a.m. – 5 p.m. CST, Monday through Friday.


Why is my credit card transaction from Vista Outdoor Sales LLC vs Remington?

Vista Outdoor Sales LLC is a subsidiary of Remington Ammunition that processes sales orders for Remington.

Why is the credit card charge different than the total of my order confirmation?

Upon receipt of an order, you will receive an order acknowledgement with an estimated sales tax. Upon acceptance of the order, the estimated tax will be adjusted to the actual tax and the charge will be revised accordingly.

Do you accept gift cards?

We do accept gift cards, but for security measures, some gift card sellers require the recipient to activate the card before it can be used. Though stores often activate gift cards at the cash register, online gift card sellers generally require the recipient to activate the card once it is received in the mail or via email. If your gift card does not work online, check to see if it needs to be registered before use. Registration usually involves linking a name and billing address to the prepaid card. Though you generally are not required to register a gift card in order to use it in stores or restaurants, the process is important if you intend to use the gift card online.

Can I return or exchange my ammunition and/or component order?

All ammunition and components sales are final.. While ammunition and component items are not eligible for return, we are committed to your 100% satisfaction. Please contact customer support for more information.

How long do I have to cancel my order?

Orders may be cancelled within 48 hours after they were placed. We will do our best to accommodate your request after 48 hours, but please note once your order has begun to process in our Distribution Centers we are unable to cancel. Once orders are cancelled, payment pre-authorization related to the order will be cancelled as well.

Orders cannot be cancelled after they have been shipped. If you need to cancel an order after it shipped, please refer to our Returns policy.

Can I return or exchange my general merchandise (clothing, cooler, etc.)?

For general merchandise, please contact customer support and let us know how we can help fix the problem.

Why does the packaging I received not match the image on your website?

Remington is constantly improving and updating our packaging and products, so the packaging you receive may vary in appearance from what is displayed online. However if the item number on your product matches what you ordered on the website, the actual product is the same.

How are shipping charges applied to my order(s)?

Shipping charges are applied per order, as displayed during checkout. If you place multiple orders at a time you will incur shipping charges for each order placed and agree to pay shipping charges per our terms on conditions upon checkout. We reserve the right to consolidate multiple orders into one shipment that ships either via UPS or if applicable are palletized and shipped via LTL (freight truck). If orders are consolidated, no shipping charges will be refunded.


What’s the shelf life of ammunition?

Store reloading components and ammunition in a cool, dry place, protected from direct exposure to sunlight. If stored properly, loaded ammunition has a 10-year shelf life.

How do 223 Rem. and 5.56x45mm differ?

There are small differences that make each of these cartridges unique. Most notably are the standards in which pressure is tested and measured. You can shoot 223 Rem. ammunition in a 5.56x45mm chamber, but not the other way around due to these pressure variances.

What is dram equivalent?

It is a method of correlating relative velocities of shotshells loaded with smokeless propellant to shotshells loaded with black powder. The reference black powder load chosen was a 3 dram charge of black powder, with 1 1/8 oz. of shot and a velocity of 1200 fps. Therefore, a 3 dram equivalent load using smokeless powder would be with 1 1/8 oz. of shot having a velocity of 1200 fps. or 1 1/4 oz. of shot and a velocity of 1165 fps. A 3 1/4 dram equivalent load might have 1 1/8 oz. of shot and a velocity of 1255 fps. (Also see

How can I become a dealer?

You can request to become a dealer by completing a Contact Us form and selecting the subject Become a Dealer.

How do I get a donation for an event?

Try your local dealer. We get many requests for sponsorship and do not have the resources to support them all. Our efforts are focused on national strategic sponsorships among our current partners in the industry. You can request a donation by completing a Contact Us form and selecting the subject Donations.

How do I properly dispose of ammunition?

Contact your local hazmat facility. Each state, county or city may have different regulations for proper disposal.

What are the general instructions for the storage and care of ammunition, including guidelines on aging?

Ammunition should be stored in the factory carton or package. The labeling and identification on the original package helps to ensure proper future use. Ammunition should be stored in a locked closet or cabinet in a cool, dry area away from children, and away from firearms. Obviously, poor storage conditions, such as a humid or corrosive atmosphere, could cause product damage immediately.

The shelf life of properly stored ammunition is approximately 10 years.

If ammunition is exposed to fire or if ammunition is older than shelf life, contact your local authorities for assistance with proper disposal.

How do I determine the bullet choice and range for hunting particular game?

We offer a general guideline for the amount of energy at the point of impact recommended to bring down particular game.

For deer, antelope, sheep and goat size game we recommend 900 ft lbs minimum, 1200 ft lbs is adequate and 1500 ft lbs is preferred.

For elk or bear up to 600 lbs: 1500 ft lbs minimum, 2000 ft lbs is adequate and 2500 ft lbs is preferred.

For large bear and moose: 2100 ft lbs minimum, 2800 ft lbs is adequate and 3500 ft lbs preferred. (One foot pound is the amount of force required to lift one pound one foot from the ground.)

How can we request information on NATO ammunition usage?

Many consumers request information regarding the use of NATO ammunition in their firearms. While we realize that some ammunition guides show interchangeability between some of these rounds (5.56 in .223 Remington or 7.62 x 51 in .308 Winchester), use of and NATO cartridges is not recommended in a gun chambered for the commercial variation of the cartridge. There are large pressure discrepancies between these two versions of a similar cartridge which could result in damage to the firearm or expedited wear on the gun itself.

We do not recommend using any cartridge in any firearm whose barrel stamp does not match the head stamp of the cartridge exactly.

How do you determine which round to use energy-wise?

A general rule you can use follows.

For deer, antelope, sheep and goat we recommend at point of impact that you have 900 ft lbs minimum, 1200 ft lbs is suggested as adequate and 1500 ft lbs is the best for a humane kill.

For Elk or bear up to 600 lbs: minimum is 1500 ft lbs, adequate is 2000 ft lbs and preferred is 2500 ft lbs.

For large bear or moose: 2100 ft lbs minimum, 2800 ft lbs adequate and 3500 ft lbs is best.

What should I do with misfired ammunition?

When there is a concern regarding our ammunition, we request that you please call us at 1-800-243-9700 with your Name, Address, type of ammunition, type of failure, and the firearms used.

Once we receive this information, we will forward it to our ammunition plant so that we can send you a prepaid shipping label, and all appropriate packaging materials to send the ammunition back for testing.

For Elk or bear up to 600 lbs: minimum is 1500 ft lbs, adequate is 2000 ft lbs and preferred is 2500 ft lbs.

We will contact you once our evaluation and testing have been completed to determine the best course of action in order to resolve this issue for you.

What is a ballistic co-efficient?

The ballistic co-efficient of a bullet determines its ability to resist air drag, maintain velocity and energy as it flies, to shoot with a flatter trajectory.

OThe higher the co-efficient the “sleeker” the bullet–making it less susceptible to wind deflection, and velocity or energy loss. A higher BC for the projectile means it will travel further than one with a low BC.

Some of the bullets with the highest ballistic coefficients are in our Premier Centerfire ammunition line.

The ballistic co-efficient of a bullet must be known in order to calculate accurate trajectories.

Why are my guns not shooting as flat as the ballistic tables show?

The information that is presented in our rifle ammunition ballistics chart was gathered by testing our ammunition in near perfect conditions at a consistent low humidity temperature of 68°F. Our tests are conducted in an enclosed area, with a 24″ test barrel in most cases, with the barreled action locked into a vice. Other factors including: the amount of wear and interior barrel dimensions in your firearm and the outside temperature effect the velocity obtained with your ammunition. As a result, your calculations may vary from what we have on our ballistics chart.

Where can I get more ballistic calculation information?

As Remington 870, Inc. does not provide all of the possible external ballistic data on each projectile we offer, we do recommend a book by the Title “UNDERSTANDING FIREARMS BALLISTICS” by Robert A.Rinker. This book can be purchased from The ISBN number is 0-9645598-4-6. This book has in-depth ballistic information as well as formulas that will assist you in finding the information you require.

Where can I find ammunition for an obsolete caliber firearm?

If your firearm is chambered in a caliber you do not see listed in our current website, please contact one of the suppliers listed below, as they carry a full line of older and obsolete caliber ammunition loadings.Ammo Depot
PO BOX 243
Waterloo, IL 62298

RTG Sporting Collectibles, LLC
Box 670894
Dallas, TX 75367
The Ammo Bank

Reed’s Ammunition & Research, LLC
1209 SW 129th St
Oklahoma City, OK 73170


Can I put unfired ammo into a case tumbler?No. Placing ammunition in a tumbler can be very dangerous. The risks are detonation inside the tumbler or changed powder characteristics that can result in serious injury during firing.